Return Policy

Thanks for purchasing our products!

Shipping Policy:

We strive to ship orders within two business days of order receipt, however there may be occasions when an order will take between three to five business days to prepare for shipping.

Please note that if you choose a shipping method that says it will get there in a certain number of days (e.g. priority mail), that we still need the time mentioned above to prepare your package to get to the shipper.

Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered, we cannot be responsible for replacing the product.  The purchaser is also responsible for making sure that the shipping address entered is a secure address. We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package, if the tracking information says it was delivered or is in route to the shipping address. If the shipping company shows the packaged as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination.

If a package comes back to us as “undeliverable” or as “insufficient” or “wrong address,” the purchaser will be charged for shipping the package to its proper destination (even if the order originally warranted free or reduced shipping).  Or, if the purchaser prefers, BambooMom.com can issue a refund for that purchase, minus the initial cost of our shipping the goods to you.

Note we cannot be held responsible for delays in shipping due to weather or acts beyond our control.

Return Policy:

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. Please note that we do not refund shipping costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.